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Matriculant Wantred For Etv Customer Care Learnership In Cape Town For 2015

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Matriculant Wantred For ETV Customer Care Learnership
Location:
Western Cape (Cape Town)
Qualification:
Grade 12/Matric
Experience:
No work experience wanted as job-training is provided. To apply register and login read more below...

Customer Care Agent

Customer Care Centre in Cape Town

Reporting to the Customer Care Manager your Key Performance Areas will include:

  • Receiving incoming viewer calls

  • Screening all calls and escalating to the relevant departments or persons

  • Resolving and responding to customer queries, complaints, comments and suggestions via the telephone,fax, post, email and Social media. 

  • Providing advice to callers about technical and programming related issues

  • Promotion of the e and OpenView HD (OVHD) brand names and loyalty to the channel through excellent service delivery

  • Ad-hoc monitoring of transmission of e and OVHD channels in order to pro-actively identify and report transmission problems

  • Selling of Local Programming material

  • Logging all viewer information on our Customer Relationship Management Software. 

  • Sourcing programming, technical  and other related information from other divisions/companies as required

 

Requirements:

  • Matric

  • Communication related qualification

  • Computer literacy: MS word, MS excel and MS outlook

  • Exposure to customer services, client liaison or contact centres is an added advantage

  • Good interpersonal skills

  • Strong written and oral communication skills

  • Excellent voice/telephone manner

  • A good understanding of social media

  • Must be bilingual 

  • Must have the aptitude to grasp technical information relating to television sets and decoders 

Note: This is a 1 year contract position and an ideal opportunity to enter the exciting and dynamic industry of television broadcasting. The successful candidate will be required to work  irregular hours including weekends and public holidays.

 

APPLICATIONS CLOSE Oct 01, 2015!!

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