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Computer Graduates Wanted For Cqs Internship In Johannesburg For 2015 / 2022

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Computer Graduates Wanted For CQS Internship
Location:
Gauteng (Johannesburg)
Qualification:
N6 or Diploma or Degree
Experience:
No work experience wanted as job-training is provided. To apply register and login read more below...

The purpose of this learnership is to provide accounting students with technical and practical knowledge on a best of breed auditing software tool. The learner will provide customers with product and technical support for this tool; both telephonically and via other channels (email, online, web).

Learnership Outcomes

? The learner is able to draw on their accounting and auditing knowledge and achieve the call targets, both in terms of number of calls taken and call handling time.

? The learner contributes positively to the team targets. Audit Software Technical Support Learnership (6 months fixed-term contract) Kick-start your career with a 3rd year bursary and work-place experience! This is a unique opportunity for an ambitious Accounting student.

? The learner is able to ensure a high level of customer satisfaction from the auditing and accounting clients’, as well as call quality, independently and confidently.

? The learner captures call / case details accurately and in the appropriate amount of detail

Key Duties and Responsibilities

? Assist clients with Annual Financial Statements (AFS) changes.

? Provide telephonic support to users experiencing problems using the software, or inquiring how to use specific features.

? Make pro-active support calls to ensure that all clients are satisfied.

? Assist in testing new software and templates.

? Partake in knowledge sharing, and the creation of regular FAQ presentations, and proactively inform team leaders and manager of product and client trends.

 

Minimum Requirements

Technical Knowledge, Skills and Abilities

  • Excellent level of overall computer literacy.
  • Good understanding of auditing and financial environment and processes.
  • Some basic IT knowledge and interest.
  • Behavioural / Soft Competencies, Skills and Abilities
  • Excellent English, business communication skills.
  • Good interpersonal skills.
  • Strong organizational skills.
  • Stress tolerance.
  • Must show initiative.
  • Customer focus.
  • Ability to meet deadlines and handle pressure

Education and Qualification

 

Expected completion of the second year of an IT related B.Tech / BSc / BCom degree / similar (minimum of NQF level 6), at the end of 2015.


Details of Experience

Essential requirements

No previous working experience is required.

Computer Skills and Knowledge -  Fully proficient in MS Office.

Working Environment & Travel Fast-paced, dynamic work environment. No travel required

Working hours

The working hours will be structured around your class times, with a minimum of four (4) working hours required per day.

What will make the incumbent successful in this role?

An ambitious accounting student, who is motivated to gain excellent work-place experience whilst completing their qualification.

APPLICATIONS CLOSE Nov 06, 2015!!

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