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Shoprite Call Centre Agent Learnership In Cape Town For 2015

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Shoprite Call Centre Agent Learnership
Location:
Western Cape (Cape Town)
Qualification:
Grade 12/Matric
Experience:
No work experience wanted as job-training is provided. To apply register and login read more below...

Summary

Requisition Details
Job Title Mfin Call Centre Learnership
Job Type Classification Permanent
Location - Town / City Cape Town, Epping
Location - Province Western Cape
Location - Country South Africa
Job advert Details
Job Category Finance
   
Purpose The MFin Call Centre Learnership Program develops matriculants with no previous work experience. Learners that successfully complete the program obtain a Help Desk Level 2 qualification. The 12-month program contains classroom and workplace components to identify and understand customer needs, delivering a first class inbound and outbound customer service and sales, in order to increase the profitability of the business and remaining committed to treating customers fairly.
Qualifications •Applicants must have passed Grade 12 and must be currently unemployed. 
•Applicants must have passed Grade 12 and Mathematics/Mathematical Literacy 
•Applicants must have passed an official second language.
•Only SA citizens aged between 18-25 are eligible to apply. 
Experience N/A
Knowledge N/A
Skills • Computer literacy – MS Office 
• Communication Skills
• Attention to detail
• Negotiation Skills
• Time Management Skills
Job objectives

1. OPERATIONAL PRODUCTIVITY
• Answer calls and contact customers telephonically
• Make outbound calls to acquire customer information
• Obtain customer information
• Handle all customer inquiries telephonically
• Process personal loans applications and documents
• Explain the personal loans application process clearly to customers


2. CUSTOMER SERVICE DELIVERY
• Identify and understand customer needs to provide high quality service
• Manage and resolve customer service complaints
• Provide customers with accurate information on products and services to ensure consistency 
• Update existing customer information on the data base
• Follow up customer calls where necessary
• Investigate, resolve and process high volumes customer enquiries to deliver quality customer service
• Escalate queries or complaints to appropriate channels to ensure effective resolution

Competencies Essential 

• Relating and networking
• Persuading and influencing
• Presenting and communicating Information
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Adapting and responding to change

Desirable

• Working with people
• Coping with pressures and setbacks
• Adhering to principles and values

APPLICATIONS CLOSE Sep 04, 2015!!

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