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Discovery Vitality Customer Service Consultant Wanted In Port Elizabeth For 2015

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Discovery Vitality Customer Service Consultant Wanted
Location:
Eastern Cape (Port Elizabeth)
Qualification:
Grade 12/Matric
Experience:
No work experience wanted as job-training is provided. To apply register and login read more below...

Summary

Tracking Number GN/J301/120905
Job Title Service Consultant
Business Unit Discovery Vitality
Department Vitality
Location Port Elizabeth
Type of Position Permanent
Key Purpose To ensure quality service delivery to all stakeholders while adhering to Discovery's SLA
Key Outputs The successful candidate for this position will be responsible for but not limited to: 

•Dealing with multiple telephonic queries from Discovery members, brokers and franchises. 
•Dealing with queries through to resolution.
•Accurate logging of all queries
•Updating clients on the progress of their queries
•Ensuring that our clients receive superior service
•Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondence.
•Accurate reporting in place in order to provide quality feedback to direct manager.
•Routing all enquiries to the correct department so that clients query can be adequately handled.
•Utilising the Discovery systems for all calls, queries and correspondence.
Competencies The successful individuals must demonstrate competency in the following areas:

• Communication
• Relating and connecting with customers
• Quality Orientation
• Resilience
• Managing Work
• Applied Learning
• Adaptability
Qualifications & Experience Qualifications

• Matric with Mathematics is essential
• Matric with Mathematics and Accounting is preferential

Experience

• No less than 6 months experience in a customer service environment
• Proficient in MS Office

APPLICATIONS CLOSE Apr 06, 2015!!

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