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Bytes Connect Call Center Learnership In Johannesburg For 2014

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Bytes Connect Call Center Learnership
Location:
Gauteng (Johannesburg)
Qualification:
Grade 12/Matric
Experience:
No work experience wanted as job-training is provided. To apply register and login read more below...
Introduction

To assist customers that call into the call centre requesting assistance.

 

Minimum Requirements

§  Must have Matric
§  6 months  Call Centre or Customer Services Experience

 

Job Specification

  • Answering inbound calls timeously.
  • Be professional and polite at all times.
  • Listening attentively to the customers query.
  • Responding to the customers queries.
  • Ensure that quality standards are met.
  • Familiarize oneself with products and procedures.
  • Answer inbound calls from Subscribers.
  • Provide relevant information to ensure First Call Resolution.
  • Resolve queries.
  • Escalate faults that cannot be concluded on first contact.

APPLICATIONS CLOSE Aug 12, 2014!!

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