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Bank Teller (grade 12+accounting+1 Yr Cashier Exp) In Fish Hoek

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Bank Teller (Grade 12+Accounting+1 Yr Cashier Exp)
Location:
Western Cape (Fish Hoek)
Qualification:
Grade 12/Matric
Experience:
No work experience wanted as job-training is provided. To apply register and login read more below...

Job purpose
 
Provide customer service through timeous and accurate processing of client financial transactions to walk-in customers in Bank branches. Contribute to bottom line growth through identification of sales opportunities.
 
 
Responsibilities
*  Balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash
* Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
* Process and encash cheques presented by customers for deposit or payout after checking identification, account details and other prescribed controls
* Refer transactions in excess of teller mandate limits to next level team leader or branch manager for authorisation
* Capture transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
* Count cash received or dispensed to ensure that errors are avoided
* Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day
* Ensure that journals are processed to recover charges for manual transactions processed for customers
* Provide advice to customers on the cash and other transaction processes to ensure the smooth flow of transactions
* Exhaust attempts to resolve customer enquiries before escalating to other departments or the team leader
* Explain the Banks procedures, security requirements as well as service offerings available to customers
* Report customer complaints on the Banks Customer Care process (CCP) to facilitate feedback to improve service to customers
* Guide customers on how to correctly complete transaction documentation
* Ensure accuracy and efficiency when engaging with the customer
* Portray a professional image and ensure that personal appearance conforms
* Maintain a neat and tidy workstation at times
* Identify sales leads and cross selling opportunities
* Explain the campaign details, during sales campaigns in brief and direct the clients to Sales Consultants
* Use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch sales
* Verify that information is accurate and complete in accordance with the Banks procedure
* Scrutinise and apply warning circulars, memos, stop payments and credit card lists
* Adhere to prescribed control measures to prevent fraud, losses and shortages
* Report suspicious transactions as per Money Laundering control frameworks
* Maintain applicable registers
* Adhere to safety and security procedures and follow prescribed instructions in event of robbery
* Follow off-line procedures and comply with Code of Banking practice
* Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures

 
Competencies
* Working with people
* Applying expertise and technology
* Planning and organising
* Delivering results and meeting customer expectations
* Following instructions and procedures
* Coping with pressure and setbacks

 
General
 
The appointment will be made in line with the Absa Employment Equity strategy

 
Minimum Requirements
* Grade 12 with Accounting or Mathematics or equivalent NQF level 4 qualification or higher
* One (1) year Cashier experience within a retail environment
* Computer literate especially on the numerical side
* Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
* No criminal

APPLICATIONS CLOSE Aug 01, 2013!!

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